General FAQ

Q: What is an ISP?

ISP stands for Internet Service Provider. Basically it is a company that provides you with a connection to the internet. With a connection to the internet you can "talk" to any other computer on the internet or the "world wide web". So, in this case, Fibernet Corporation would be your ISP.

Q: What is my email address at Fibernet?

When you signed up with us you chose a username and a password. Your email address is simply that username@fiber.net The password is the same for both dialing in and for getting your email. Unlike some ISPs, we don't block you from using other email providers either so you can keep your favorite email address forever.

Q: How can I keep from getting so much junk mail?

Some websites that ask for your email address give or sell it to other companies that send you "Spam" or "Junk Mail." The best way to keep this from happening is to be careful who you give your email address to. Fibernet uses industry standard, learning email filters to reduce the amount of spam that gets through to your Fibernet email account. Some messages that we are not quite sure about will be passed through with a tag on the subject line to help you filter them out in your email program. For more help on preventing spam and other email abuses, see our email FAQ (link). If you still have a problem with junk mail, your email software may be able to help. Below are several tutorials to teach you how to use the filtering tools of your email software.

Q; I get disconnected while I am reading or writing email, or when I leave the computer for a few minutes. Why?

This is most likely what is called an idle timeout. It is set so that if you connect and then forget and leave or something that you don't stay connected all day. If you do not pass any information back or forth for 15 minutes then it will disconnect you. If you are reading or writing email or looking at one single web page you are not passing information.

If you are passing information within that time limit and you still get disconnected there are a few things that may be causing that. Make sure if you have call waiting that it is disabled. Sometimes there can be line noise if the phone lines are old that can disrupt your connection. Also, it could be that your baud rate is set too high, or that your initialization string can be set to better work with our modems. (See the init string info in the answer to the next question.)

Q: What is a Domain Name?

Basically it is a name that you have registered on the web, for instance, www.whatever.com. Most companies like to have their own domain name so that they can have a web address of www.yourcompany.com and email addresses like yourname@yourcompany.com. It adds a presence and professionality that you don't get with www.yourisp.net/users/yourcompany.

Q: How do I get a Domain Name?

Please go to Domain Management for more information.